{"id":10538,"date":"2025-12-15T15:21:22","date_gmt":"2025-12-15T15:21:22","guid":{"rendered":"https:\/\/www.gero.lu\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles"},"modified":"2026-02-04T07:21:57","modified_gmt":"2026-02-04T07:21:57","slug":"la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles","status":"publish","type":"product","link":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles","title":{"rendered":"La communication anti-conflit et la gestion de situations relationnelles difficiles"},"content":{"rendered":"<p>Notre attitude et notre mani\u00e8re de communiquer peuvent parfois attiser les conflits sans que ce soit conscient et volontaire. Cette formation vous permettra d\u2019analyser votre mani\u00e8re de communiquer et de savoir si vous \u00eates bloqu\u00e9 dans un jeu de pouvoir relationnel. Vous apprendrez \u00e9galement \u00e0 d\u00e9samorcer des situations conflictuelles gr\u00e2ce \u00e0 la communication bienveillante et \u00e0 la posture de m\u00e9diateur afin de vous \u00e9panouir dans des relations professionnelles plus harmonieuses. <\/p>\n<p>Les objectifs :<br \/>\n\u2022\tComprendre les conflits et d\u2019o\u00f9 ils viennent<br \/>\n\u2022\tComprendre son propre r\u00f4le dans un conflit et les jeux de pouvoir relationnels<br \/>\n\u2022\tApprendre \u00e0 d\u00e9velopper son assertivit\u00e9<br \/>\n\u2022\tApprendre diff\u00e9rentes techniques pour d\u00e9samorcer les conflits et r\u00e9tablir une atmosph\u00e8re collaborative <\/p>\n<p>Au programme :<br \/>\n\u2022\tLes diff\u00e9rents types de conflits professionnels<br \/>\n\u2022\tLes r\u00f4les jou\u00e9s dans un conflit<br \/>\n\u2022\tIdentifier les jeux de pouvoir relationnel et savoir comment les \u00e9viter<br \/>\n\u2022\tD\u00e9velopper son assertivit\u00e9 sans agressivit\u00e9<br \/>\n\u2022\tLa force de l\u2019intension dans la communication anti-conflit<br \/>\n\u2022\tUtiliser des m\u00e9thodes sp\u00e9cifiques de gestion de conflit et de gestion de l\u2019agressivit\u00e9<br \/>\n\u2022\tS\u2019initier \u00e0 la communication bienveillante<br \/>\n\u2022\tMieux comprendre l\u2019autre en termes d\u2019\u00e9motion et besoin et d\u00e9velopper son empathie<br \/>\n\u2022\tLe r\u00f4le du m\u00e9diateur dans la r\u00e9solution d\u2019un conflit<br \/>\n\u2022\tNombreuses mises en pratique adapt\u00e9es au contexte sp\u00e9cifique du client<\/p>\n<p>Public cible :<br \/>\nToute personne int\u00e9ress\u00e9e<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Notre attitude et notre mani\u00e8re de communiquer peuvent parfois attiser les conflits sans que ce soit conscient et volontaire. Cette formation vous permettra d\u2019analyser votre mani\u00e8re de communiquer et de savoir si vous \u00eates bloqu\u00e9 dans un jeu de pouvoir relationnel. Vous apprendrez \u00e9galement \u00e0 d\u00e9samorcer des situations conflictuelles gr\u00e2ce \u00e0 la communication bienveillante et [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"product_brand":[],"product_cat":[239],"product_tag":[234],"class_list":["post-10538","product","type-product","status-publish","product_cat-cours-pro","product_tag-competence-personnelles-pro","first","instock","virtual","purchasable","product-type-simple"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>La communication anti-conflit et la gestion de situations relationnelles difficiles - GERO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La communication anti-conflit et la gestion de situations relationnelles difficiles\" \/>\n<meta property=\"og:description\" content=\"Notre attitude et notre mani\u00e8re de communiquer peuvent parfois attiser les conflits sans que ce soit conscient et volontaire. Cette formation vous permettra d\u2019analyser votre mani\u00e8re de communiquer et de savoir si vous \u00eates bloqu\u00e9 dans un jeu de pouvoir relationnel. Vous apprendrez \u00e9galement \u00e0 d\u00e9samorcer des situations conflictuelles gr\u00e2ce \u00e0 la communication bienveillante et [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles\" \/>\n<meta property=\"og:site_name\" content=\"GERO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Kompetenzzenter\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-04T07:21:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gero.lu\/wp-content\/uploads\/2021\/08\/gettyimages-1135289130-2048x2048_RET-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1227\" \/>\n\t<meta property=\"og:image:height\" content=\"802\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/produit\\\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles\",\"url\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/produit\\\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles\",\"name\":\"La communication anti-conflit et la gestion de situations relationnelles difficiles - GERO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/#website\"},\"datePublished\":\"2025-12-15T15:21:22+00:00\",\"dateModified\":\"2026-02-04T07:21:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/produit\\\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[[\"https:\\\/\\\/www.gero.lu\\\/de\\\/produit\\\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles\"]]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/produit\\\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shop\",\"item\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/shop\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"La communication anti-conflit et la gestion de situations relationnelles difficiles\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/\",\"name\":\"Gero\",\"description\":\"Kompetenzzenter fir den Alter\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/#organization\",\"name\":\"Gero\",\"url\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.gero.lu\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.gero.lu\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/logo.svg\",\"width\":76,\"height\":30,\"caption\":\"Gero\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gero.lu\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Kompetenzzenter\\\/\",\"https:\\\/\\\/www.instagram.com\\\/gero.kompetenzzenter\\\/\",\"https:\\\/\\\/linkedin.com\\\/company\\\/gero-kompetenzzenter-fir-den-alter\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJvmJYSeHh3dYQsLHZupj-Q\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"La communication anti-conflit et la gestion de situations relationnelles difficiles - GERO","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles","og_locale":"de_DE","og_type":"article","og_title":"La communication anti-conflit et la gestion de situations relationnelles difficiles","og_description":"Notre attitude et notre mani\u00e8re de communiquer peuvent parfois attiser les conflits sans que ce soit conscient et volontaire. Cette formation vous permettra d\u2019analyser votre mani\u00e8re de communiquer et de savoir si vous \u00eates bloqu\u00e9 dans un jeu de pouvoir relationnel. Vous apprendrez \u00e9galement \u00e0 d\u00e9samorcer des situations conflictuelles gr\u00e2ce \u00e0 la communication bienveillante et [&hellip;]","og_url":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles","og_site_name":"GERO","article_publisher":"https:\/\/www.facebook.com\/Kompetenzzenter\/","article_modified_time":"2026-02-04T07:21:57+00:00","og_image":[{"width":1227,"height":802,"url":"https:\/\/www.gero.lu\/wp-content\/uploads\/2021\/08\/gettyimages-1135289130-2048x2048_RET-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"1\u00a0Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles","url":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles","name":"La communication anti-conflit et la gestion de situations relationnelles difficiles - GERO","isPartOf":{"@id":"https:\/\/www.gero.lu\/de\/#website"},"datePublished":"2025-12-15T15:21:22+00:00","dateModified":"2026-02-04T07:21:57+00:00","breadcrumb":{"@id":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":[["https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles"]]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gero.lu\/de\/produit\/la-communication-anti-conflit-et-la-gestion-de-situations-relationnelles-difficiles#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.gero.lu\/de\/"},{"@type":"ListItem","position":2,"name":"Shop","item":"https:\/\/www.gero.lu\/de\/shop"},{"@type":"ListItem","position":3,"name":"La communication anti-conflit et la gestion de situations relationnelles difficiles"}]},{"@type":"WebSite","@id":"https:\/\/www.gero.lu\/de\/#website","url":"https:\/\/www.gero.lu\/de\/","name":"Gero","description":"Kompetenzzenter fir den Alter","publisher":{"@id":"https:\/\/www.gero.lu\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gero.lu\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.gero.lu\/de\/#organization","name":"Gero","url":"https:\/\/www.gero.lu\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.gero.lu\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.gero.lu\/wp-content\/uploads\/2024\/04\/logo.svg","contentUrl":"https:\/\/www.gero.lu\/wp-content\/uploads\/2024\/04\/logo.svg","width":76,"height":30,"caption":"Gero"},"image":{"@id":"https:\/\/www.gero.lu\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Kompetenzzenter\/","https:\/\/www.instagram.com\/gero.kompetenzzenter\/","https:\/\/linkedin.com\/company\/gero-kompetenzzenter-fir-den-alter","https:\/\/www.youtube.com\/channel\/UCJvmJYSeHh3dYQsLHZupj-Q"]}]}},"_links":{"self":[{"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/product\/10538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/comments?post=10538"}],"wp:attachment":[{"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/media?parent=10538"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/product_brand?post=10538"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/product_cat?post=10538"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.gero.lu\/de\/wp-json\/wp\/v2\/product_tag?post=10538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}